Last updated: 7 September 2026

Requesting a return

If an item arrives damaged, defective, incomplete or different from what you ordered, contact XcomHub promptly after delivery. Please keep the product, packaging and accessories and provide your order number plus clear photos or video showing the issue.

Return approval

Returns require approval before an item is sent back. We will provide the appropriate return instructions after reviewing the request. Do not return an item to the address shown on the parcel unless we specifically instruct you to do so.

Eligibility

Eligible items should be unused, complete and in their original condition unless the return concerns a verified fault. Items damaged through misuse, unauthorised repair, liquid, impact, incorrect installation or normal wear may not qualify.

Change-of-mind returns

Change-of-mind returns are considered individually. The customer may be responsible for return shipping and any non-refundable delivery costs. Sealed, hygiene-sensitive, personalised, downloadable or clearance items may not be returnable after opening or use.

Refunds and replacements

After an approved return is received and inspected, we may offer a replacement, store credit or refund as appropriate. Approved refunds are sent to the original payment method. Banks and payment providers may require additional processing time.

International orders

For international orders, return instructions and available remedies can vary by destination, carrier, supplier and product. Keep all tracking and postage receipts until the matter is resolved.

Your legal rights

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable consumer law.